Privacy Policy

SXM Massage Mobile is committed to protecting your personal data.

SXM Massage Mobile (“we”, “us”, or “our”) operates the website sxm-massage-mobile.com (the “Site”). This page explains how we collect, use, and protect your personal information when you visit our Site or book our services.

We value your privacy and take data protection seriously. By using our Site and services, you agree to the practices described in this policy.

1. Who We Are

SXM Massage Mobile is a mobile massage service based in St Maarten. We provide licensed massage therapy to villas, hotels, Airbnbs, and other accommodations across the island.

Contact:
📞 Phone: +1 (721) 526-5574
✉️ Email: sxm12345@gmail.com
📍 Address: Sea Island Cotton Dr, Cole Bay, Sint Maarten

2. What Information We Collect

We collect the following types of personal data to provide and improve our services:

2.1 Information You Provide Directly

• Contact Details: Your name, phone number, email address, and location (villa, hotel, or Airbnb address).
• Booking Details: The type of massage, preferred date and time, number of clients, and special requests.
• Payment Information: We accept cash only. We do not store or process credit card, debit card, or digital wallet details on our website.
• Communication: Messages you send us via WhatsApp, phone, email, or our website’s booking forms.

2.2 Information We Collect Automatically

• Analytics Data: We use Google Analytics (GA4) to understand how visitors use our Site. This includes your IP address, browser type, device type, pages visited, time spent, and referring website. Google Analytics anonymizes your IP address.
• Cookies: We use essential and analytical cookies to improve your experience. You can manage cookie preferences in your browser settings.
• Facebook Pixel: We use the Facebook Pixel to measure ad conversions and build custom audiences. This may collect data about your interactions with our Site. Facebook processes this data according to its privacy policy.
• YouTube: Our Site embeds videos from YouTube. YouTube may set cookies when you play these videos. Please review Google’s privacy policy for details.

3. How We Use Your Information

We use your data for the following purposes:

• To process your bookings – confirm your appointment, allocate a therapist, and send reminders.
• To communicate with you – reply to your WhatsApp messages, calls, and emails.
• To improve our services – analyze site traffic and booking patterns to better serve our clients.
• To comply with legal obligations – maintain records as required by local laws in St Maarten.
• For marketing (with your consent) – send you special offers or updates if you have opted in.

We do not sell, rent, or trade your personal data with third parties for marketing purposes.

4. Who We Share Your Data With

We share your data only with trusted third parties that help us run our business:

• Google: For analytics and performance measurement (Google Analytics).
• Meta (Facebook): For ad tracking and remarketing (Facebook Pixel).
• WhatsApp / Meta: For client communication (your phone number is shared with WhatsApp when you contact us).
• Our Therapists: Your name, location, and booking preferences are shared with your assigned therapist to deliver the service.
• Legal Authorities: If required by law, we may disclose your data to law enforcement or regulators.

All third parties are contractually obligated to protect your data and use it only for the services they provide to us.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from loss, misuse, unauthorized access, or alteration:

• Our website uses HTTPS (SSL encryption) to secure data transmission.
• We limit access to your data to employees and therapists who need it to perform their duties.
• We do not store credit card or payment details on our systems.
• We regularly review our security practices.

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Your Data Rights

Depending on where you live (e.g., EU/UK under GDPR), you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request that we delete your data (subject to legal requirements).
• Restriction: Limit how we use your data.
• Portability: Receive your data in a machine‑readable format.
• Objection: Object to our use of your data for marketing or analytics.

To exercise any of these rights, please contact us at sxm12345@gmail.com or via WhatsApp at +1 (721) 526-5574. We will respond within 30 days.

7. Cookies

We use cookies to enhance your browsing experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Necessary for basic site functionality.
• Analytical Cookies: To track visitor behavior and improve our content (Google Analytics).
• Marketing Cookies: To measure ad performance (Facebook Pixel).

You can control or delete cookies in your browser settings. Please note that disabling cookies may affect some features of our Site.

8. Third‑Party Links

Our Site may contain links to third‑party websites, including YouTube, Instagram, Facebook, LinkedIn, and Google Maps. We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies.

9. Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from minors. If you are a parent and believe your child has provided us with personal data, please contact us and we will delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this page periodically.

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